I am Dileep Pandiya, a highly accomplished Principal Software Engineer, innovator, and thought leader with over 18 years of rich experience in the IT software industry. My expertise lies in driving digital transformation through cutting-edge technologies, including Microservices, APIs, and Artificial Intelligence (AI), across diverse domains such as Retail, B2B, E-commerce, Banking, Financial Services, and Telecom.

Throughout my career, I have been at the forefront of delivering transformative solutions for some of the world’s leading organizations, including ZoomInfo, Wayfair, Walmart, and IBM. My work has consistently focused on streamlining operations, enhancing customer engagement, and driving exponential revenue growth.

As an architect of innovation, I have spearheaded impactful projects such as the ZOOMINFO Copilot, which uses AI to provide sales-accelerating insights, and the HiWay Platform at Wayfair, which automated customer sales management to achieve substantial efficiency and cost savings. My technical acumen has also been instrumental in building large-scale systems like Vodafone’s M-Pesa, one of the world’s largest mobile wallet platforms, processing $315 billion annually.

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Highlights of My Career

• Leadership in Transformative Projects: Led the design and development of scalable systems and AI-driven platforms, achieving measurable improvements in performance, customer satisfaction, and revenue generation.

• Publications and Research: Authored 15+ publications and books, including works on AI and Microservices, and advancements in Explainable AI (XAI).

• Recognition and Service: Served as the Program Chair for the International Conference on Inspiring Innovations in Engineering, Technology, and Management (2024) and contributed as a reviewer for journals like IJERT and JETIR.

• Patents and Innovation: Currently pursuing a patent for an Intelligent Cybersecurity Detection Device for Sales Operations.

 

Beyond the Code

I am passionate about mentoring and knowledge sharing, actively guiding aspiring engineers and professionals through platforms like ADP, MentorCruise, and the Wadhwani Foundation. Additionally, I have delivered keynote speeches at prestigious global events, including BeMore 2023, where I shared insights on leveraging technology for business success.

My unwavering commitment to innovation and excellence drives me to explore new frontiers in technology, ensuring that I remain at the cutting edge of industry trends. Whether it’s architecting complex systems, mentoring future leaders, or shaping the future of sales technology, I am dedicated to making a meaningful impact in everything I do.

 

Core Competencies

• Technical Expertise: Advanced proficiency in Cloud Architecture, Microservices, and AI/ML solutions.

• Strategic Leadership: Expertise in managing large-scale projects, mentoring teams, and driving operational excellence.

• Industry Impact: Proven track record of delivering innovation across Telecom, Retail, E-commerce, and beyond.